Customer Contact Week, being held in Las Vegas this week, has evolved from focusing on hard-core contact centers to a broader customer experience event. This aligns with the contact-center-as-a-service or CCaaS providers’ direction, where their products have expanded beyond the traditional agent to other customer-facing roles.
The 2024 edition of Cisco Systems Inc.’s global user event Cisco Live is particularly important, as artificial intelligence has redefined networking, security, observability and collaboration. The fundamental tenet of my research is that share shifts happen when markets transition, putting the incumbent vendors at risk if they don’t evolve with the industry. In the past, Cisco has leveraged market transitions to grow its share in switching, voice-over-internet-protocol, Wi-Fi, security and other areas.
Nvidia Corp. today unveiled a series of advancements in artificial intelligence technology at Computex 2024, where it’s showcasing its latest innovations in consumer computing, accelerated computing, networking, enterprise computing, and industrial digitalization. From new AI laptops to the powerful Blackwell platform and the Spectrum-X Ethernet network, Nvidia’s announcements at Computex offer a comprehensive view of the future of AI and computing.
Juniper Networks Inc. announced enhancements this week to its AI-Native Networking Platform, aimed at adding value to its cloud-hosted products. These products use Mist AI to optimize user experiences and simplify operations, as well as network assistant Marvis. The new features detect and fix network, application and security issues, which enables customers to anticipate user needs. The company says this approach can lower operational costs by up to 85%.
The day after Cisco Systems Inc. announced its third-quarter 2024 earnings, investors are wavering on the results, as the stock was falling 2% this morning, reversing a 5% jump after-hours Monday. The company reported revenue of $12.7 billion, down 13% year-over-year — 16% without Splunk — and $70 million ahead of consensus estimates. Gross margins remain best-in-class for an infrastructure vendor at 68.3%.