Many predicted that the cloud would be the death knell for data centers. The use of public cloud services would make data centers obsolete – but that never came true.

In fact, the data center has never been more important. The enterprise is going through a data center Renaissance, where everything is moving to some kind of data center – whether it’s in a centralized public cloud, private cloud or edge location.

Read More About
Juniper Brings Intent-Based Networking to the Edge

COVID-19 accelerated a buy-from-home economy, expanding the role of the contact center beyond customer support to building customer relationships. According to a new report released by Talkdesk, the majority of customer experience (CX) professionals believe their contact center is a main driver of customer loyalty.

Read More About
Contact Center Trends and Tech: Engagement is Omni-Channel

The pandemic has had a profound impact in almost all aspects of our lives. One of the biggest changes is how we communicate with one another. Prior to COVID-19, collaboration tools were used by primarily knowledge workers when we were in the office and had to communicate with people outside of our walls. But then the world changed, and we all had to rely on collaboration tools to work, learn, socialize, and even be entertained. These applications allowed us to maintain social proximity even though we were socially distant.

Read More About
Composable Communications: A Key Theme at Enterprise Connect 2022

It’s a well-known fact that Internet connectivity in high density environments like stadiums can be erratic and slow. Anyone who has been in airport, conference center, hotel, stadium, or other high-volume facility has experienced the pain of inconsistent Wi-Fi – the network works well one minute only to lag or stop the next.

Read More About
What Super Bowl LVI Revealed about Wi-Fi Technology

This week, Zoom announced results for its fiscal year 2022 fourth-quarter, which ended January 31, 2022. Total revenue for the quarter was $1.071 billion, which was above the Streets expectations of $1.054 billion, equating to 21.4% year-over-year growth. The gross margin was also better than expected coming in at 78.3%, compared to the expected 74.9%, and up from 71.3% from the fourth quarter of fiscal year 2021. The boost in gross margins came from platform optimization and lower usage during the holiday season. The current quarter numbers painted a rosy-looking picture.

Read More About
Zoom at the Crossroads: 5 Areas It Should Prioritize Next