Artificial Intelligence (AI) is reshaping business operations, from network troubleshooting and cybersecurity to customer service and communications. As investment in AI reaches new heights, organizations must weigh its benefits against cost, environmental impact, ethical concerns, and implementation challenges.
We’ve been talking about the autonomous enterprise for many years now. Especially in the wake of all the AI hype, the idea that an enterprise can be put on autopilot and run itself is still bandied about. But what is happening to enable that? I recently sat down with Shailesh Manjrekar, CMO at CloudFabrix, about his company’s partnership with Cisco.
Historically, threat actors would work diligently to hack through next-generation firewalls, endpoint detection systems and other traditional security tools — something that takes significant work and is often for nothing, since perimeter security is excellent today.
When Tarun Loomba became chief executive of Mitel Networks Inc. in 2021, the company made an interesting pivot. While the entire communications industry has been shifting to a software-as-a-service-based model, leveraging the public cloud, Mitel took a step back, looked at its strengths and the market, and decided to dedicate itself to serving customers via private or hybrid clouds.
For the better part of the last decade, customer experience has ranked near or at the top of every information technology and business leader’s priority list. That’s because 90% of companies compete on CX, significantly up from 26% five years ago. Another interesting supporting data point from my research is that, in 2023, 71% of millennials admitted changing loyalties to a brand from a single bad experience.