One topic that comes up every year at MWC, the telecommunications industry’s largest and de facto standard event, is modernizing telco networks to enable them to create new, revenue-generating services. However, again at this year’s conference in Barcelona, revenue growth for service providers remains elusive, despite the industry having spent billions on building out its 5G infrastructure and introducing many digital experience products.
Tag: salesforce
Customer Contact Week, being held in Las Vegas this week, has evolved from focusing on hard-core contact centers to a broader customer experience event. This aligns with the contact-center-as-a-service or CCaaS providers’ direction, where their products have expanded beyond the traditional agent to other customer-facing roles.