It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator.
Every contact center-as-a-service vendor leads with this when talking about reasons why contact centers need to be modernized. My research shows that today, 90% of businesses compete on customer experience compared with only 24% five years ago.
Ransomware attacks have grown by 80% year-over-year, as they continue to evolve in tactics and scope.
The findings come from Zscaler Inc.’s newly released ThreatLabz 2022 Ransomware Report, which uncovered a record number of attacks that have increased both in volume and the cost of damages.
Nvidia Inc. is positioning its open DOCA software framework as the fastest and easiest way to speed up the development and performance of data processing unit applications.
DOCA is a software development kit for Nvidia BlueField DPUs (pictured). For those not familiar with BlueField, it provides data center infrastructure-on-a-chip, optimized for high-performance enterprise and cloud computing. Because DOCA is tied to BlueField, there’s a misconception that it’s closed and proprietary.
Business communications service provider Avaya Inc. today reported disappointing second-quarter earnings and provided weak guidance for the third quarter, but there’s evidence that its shift to the cloud is gaining momentum.
There should be no doubt that hybrid work is here to stay. We are more than two years since the work-from-home period of the pandemic began and businesses have been all over the map with respect to what the return to work looks like. Earlier this year, I was part of UC Today’s UC Summit Keynote, where I stated that the first wave of hybrid work would be a disaster because most business are at a loss as how to proceed.