Cloud communications provider Dialpad Inc. has announced a number of new generative artificial intelligence features for its AI-powered Customer Intelligence Platform.
AI was the hot topic at the recent Enterprise Connect event and I certainly expect it to remain that way in the communications industry for the foreseeable future.
I’m a relatively new Adobe Inc. watcher, but given the trends toward digital customer experience getting infused with artificial intelligence, I felt now was the time to dedicate some energy to one of the more important CX vendors. That’s why I recently attended my first Adobe Summit.
Nvidia Corp.‘s virtual GTC 2023 conference running this week has almost too many announcements to digest, and they go well beyond its signature graphics processing units. But after sifting through many pre-briefings for GTC 2023, here’s are what I think are the top five announcements, plus one honorable mention.
This week 8×8 Inc. held a financial and industry analyst event at the Nasdaq building in Times Square, and with a venue like that, one would expect something big. The company certainly delivered, going news-heavy today by loading up its product with several new artificial intelligence capabilities targeting customer experience improvement.
Conversational artificial intelligence provider Uniphore Technologies Inc. today announced it has acquired France-based Hexagone.
For those not familiar with Hexagone, the company brings together voice, video and text-based data to provide AI-based insights to help companies understand human behavior and sentiment. This adds to the emotion detection capabilities Uniphore gained with the 2021 acquisition of Emotion Research Labs. As part of the acquisition, Hexagone founder and Chief Executive Camille Srour and his team of data scientists have joined Uniphore.