One of the major announcements at contact-center-as-a-service leader NiCE Ltd.‘s Interactions user event in Las Vegas last week was a partnership with Snowflake Inc., the cloud-based data warehousing company. This might seem like a strange partnership as typical partners for contact center vendors include customer relationship management companies, service firms and the like, but this addresses a huge customer pain point, which is management of data.
Jeetu Patel, Cisco Systems Inc.‘s president and chief product officer, told me before last week’s annual user event that it would be “the most consequential Cisco Live of the past decade and perhaps longer.” There were a few reasons for Patel’s bullishness. The first is artificial intelligence. The core tenet of my research is that share shifts happen when markets transition, and Cisco’s ability to articulate its strategy now will allow it to rise when the AI tide does.
Fabrix.ai Inc., previously known as CloudFabrix, has evolved from focusing on providing a data-driven artificial intelligence operations platform to now offering an agentic platform for information technology operations. The Fabrix.ai platform delivers a purpose-built agentic AI operational intelligence platform that enables enterprise users to streamline IT operations use cases, make better decisions more quickly and successfully accelerate digital transformation.
Extreme Networks Inc. is holding its user event, Extreme Connect 2025 this week in Paris — a fitting city for the event as it’s home to many customers of Extreme, including the Musee d’Orsay and Charles De Gaulle Airport. The cloud networking provider used the event to announce several new products that focused on making the network simpler to deploy and easier to manage.
As IBM Corp.‘s client and partner event, Think 2025, wrapped up last week in Boston, to no one’s surprise the primary theme of the event to no one’s surprise was artificial intelligence — but there were several other related topics, such as quantum and hybrid cloud. I thought the keynotes and Q&A with IBM Chief Executive Arvind Krishna were excellent as he provided his vision for those areas, which were differentiated from what I’ve heard before.