No stranger to hype, Zoom Video Communications Inc. is jumping on the generative artificial intelligence bandwagon with both feet. After introducing AI in early June for composing team chats and meeting summaries, the company on Tuesday expanded that commitment in two areas.

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Zoom launches an AI companion and introduces AI-heavy Zoom Revenue Accelerator

VMware Inc.’s user event last week in Las Vegas, Explore, formerly known as VMWorld, offered a cornucopia of news, with multicloud and artificial intelligence the overarching themes.

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Final thoughts from VMware Explore 2023: Broadcom, multicloud and security

Despite all the hype, ChatGPT can be a valuable tool for certain things. But it lacks the business-grade functionality to power mission-critical applications. Aware of the limits of ChatGPT, some companies are harnessing the power of generative AI to help transform business operations.

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Dialpad’s New DialpadGPT Uses Generative AI for Sales, Service

For the past few years, artificial intelligence has been front and center in the communications industry. This has been spurred further this year with the release of ChatGPT, which has put generative AI in the cross hairs.

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As it announces new CEO, RingCentral rings up more AI with RingCX and RingSense

On July 26, a packed Javits Center gathered to hear keynotes and sessions billed as “The cloud event for everyone.” I attended the AWS Summit and I’ll share my key takeaways – all focused on AI in some form. Swami Sivasubramanian, VP of Database, Analytics, and Machine Learning at AWS, delivered the keynote.

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Top 5 Announcements from the AWS Summit