It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator.
Every contact center-as-a-service vendor leads with this when talking about reasons why contact centers need to be modernized. My research shows that today, 90% of businesses compete on customer experience compared with only 24% five years ago.
Over the last decade, a generational shift has taken place in the enterprise: the move from on-premise data centers to the cloud.
Organizations continue to face the same issues they have always faced in networking, but with much less control due to the distributed nature of data, applications, people, and devices.
After a three-year hiatus, Cisco Live returns to an in-person format. While the show has evolved over the years to appeal to line of business and corporate executives, its core audience is still the engineer that makes their living deploying and operating Cisco equipment. While much of the innovation at the show is in networking, over the years, Webex has become a more prominent part of the show.
Identity and access management (IAM) provider ForgeRock recently held its annual IDLive conference in Austin, Texas. One of the most compelling sessions involved ForgeRock CTO Eve Maler, who discussed the future of IAM and how it’s now being heavily infused with artificial intelligence (AI) to make it more effective.
This week Extreme Networks held its Extreme Connect event in Nashville. This is the company’s annual user conference, highlighting the latest and greatest in the company’s efforts to innovate.
Extreme has been on an interesting, multi-year journey as the company has grown through aggressive acquisitions. Much of its research and development efforts have focused on bringing the portfolios of core Extreme together with the businesses it has purchased, such as Avaya Networking, Brocade Data Center, Motorola Wi-Fi and Aerohive.