On Monday, December 4th, Bloomberg news service published a story about contact center vendor Five9, exploring a sale to Zoom. After that article, financial content service SeekingAlpha authored a story that Zoom was not interested in rekindling the relationship that almost happened two years ago.
Cisco Systems Inc. is holding the Asia-Pacific, Japan and China version of Cisco Live this week in Melbourne, Australia, where the highlight was the security news, as the company gave its cyber portfolio a shot of artificial intelligence. Historically, Cisco and security have had somewhat of an on-again, off-again relationship – like Cardi B and Offset.
Australia is surrounded by water, so swimming is as much a part of the culture as throwing another shrimp on the barbie, but for Swimming Australia, it’s more than recreation. It’s about performance and gleaning as much from data as it can.
A key highlight of Amazon Web Services Inc. Chief Executive Adam Selipsky’s re:Invent keynote Tuesday was the announcement of Amazon Q. Selipsky (pictured) set it up by looking at the uses of generative artificial intelligence and how almost everyone has experimented with it by now.
A busy week at AWS re:Invent started with a few key announcements from AWS, with contact center innovation being front and center. The contact center sector has largely stood still for the better part of four decades. While there has been an effort to move the systems from on-premises to the cloud, contact centers largely operate today as they did years years ago.