Customer Contact Week, being held in Las Vegas this week, has evolved from focusing on hard-core contact centers to a broader customer experience event. This aligns with the contact-center-as-a-service or CCaaS providers’ direction, where their products have expanded beyond the traditional agent to other customer-facing roles.
The 2024 edition of Cisco Systems Inc.’s global user event Cisco Live is particularly important, as artificial intelligence has redefined networking, security, observability and collaboration. The fundamental tenet of my research is that share shifts happen when markets transition, putting the incumbent vendors at risk if they don’t evolve with the industry. In the past, Cisco has leveraged market transitions to grow its share in switching, voice-over-internet-protocol, Wi-Fi, security and other areas.
Hewlett Packard Enterprise Co. announced today the launch of HPE Aruba Networking Enterprise Private 5G, an offering designed to assist customers in expediting and streamlining the deployment and management of private 5G networks. The company said the offering will deliver reliable wireless coverage across enterprises, resulting in previously unimagined applications. I had the opportunity to receive a pre-briefing with several HPE executives, including Stuart Strickland, HPE Fellow and wireless chief technology officer, and producdt marketing lead Gayle Levin.
Nvidia Corp. today unveiled a series of advancements in artificial intelligence technology at Computex 2024, where it’s showcasing its latest innovations in consumer computing, accelerated computing, networking, enterprise computing, and industrial digitalization. From new AI laptops to the powerful Blackwell platform and the Spectrum-X Ethernet network, Nvidia’s announcements at Computex offer a comprehensive view of the future of AI and computing.
The annual Cisco Live 2024, to be held June 2-6 in Las Vegas, will boast Elton John as the music artist performing at the Wednesday night celebration event, as well as seven-time Super Bowl champion Tom Brady and Formula 1 driver Oscar Piastri as special guests. However, while those names create exciting entertainment, the more than 20,000 attendees are there to learn the latest and greatest in Cisco Systems Inc. technology and innovation.