It seems like every communications provider is touting its ability to improve customer and employee experiences with a converged Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offering. Conceptually, the coming together of UCaaS and CCaaS makes sense. Integrating the two previously separate domains enables seamless workflows that span back office and front office.
Unified communication (UC) tools are essential for today’s businesses because they make communicating easier and more efficient. These tools allow people to work together in real-time, no matter where they are located. They can be used with other business software, improving company operations. As a business grows, UC tools can quickly adapt to handle more users.
This week at InfoComm 2023, HP subsidiary Poly rolled out new video and audio products with artificial intelligence (AI)-driven capabilities. The new products enhance HP’s portfolio by focusing on better experiences in workspaces and home offices. HP acquired Poly for $3.3 billion in 2022, significantly boosting its capacity to provide solutions for hybrid work.
Cisco’s global event, Cisco Live, was held last week in Las Vegas. While much of the product news was focused on networking and security, there were still plenty of Webex announcements. During his keynote, Cisco EVP of Collaboration and Security, Jeetu Patel, laid the foundation for Webex today and in the future by outlining the three focus areas for the group – reimagine work, reimaging workspaces, and maximizing customer experience.
On June 8, 1973, Mike Cowpland and Terry Matthews embarked on a new adventure. The pair had departed Bell Northern Research (BNR) with a non-compete in hand, so instead of creating a telecom company, they founded Mike and Terry Lawnmowers, also known as Mitel.