I recently had the opportunity to visit Cisco Systems Inc.’s newly opened Atlanta office, and the space, similar to what the company did with its New York Penn1 location, has been designed for the needs of hybrid work, a huge topic of conversation at the recent Enterprise Connect 2023 event.
Earlier this year, the World Economic Forum (WEF) reported that there is a widening skills gap in cybersecurity. The article cites that in 2022, ISC found that 3.4M more skilled cybersecurity professionals are needed globally, which is more than 2x the gap in 2019.
Major League Baseball (MLB) has a rich history as the oldest major professional sports league in the world, with a massive following of 175 million fans in the U.S. and millions more worldwide. MLB boasts 100 million tickets sold annually, a strong social media presence, and 11 billion minutes streamed on MLB TV each year. In 2000, MLB centralized its digital rights, creating a unique structure compared to other sports leagues.
I’m a relatively new Adobe Inc. watcher, but given the trends toward digital customer experience getting infused with artificial intelligence, I felt now was the time to dedicate some energy to one of the more important CX vendors. That’s why I recently attended my first Adobe Summit.
It’s been well documented that customer experience is now the top brand differentiator. Brands need to provide their audience, whether it’s a retail customer, student, patient or in the case of the 3-time Stanley Cup Champion Tampa Bay Lightning, a sports fan, with a differentiated experience to create repeat customers.