VMware Inc. announced several product updates to its networking and security products at Mobile World Congress 2024 in Barcelona, in the first major update for the company since Broadcom Inc. acquired it. Before the event, I had a preview of the developments with Abe Ankumah, head of SASE/SD-WAN, and Padma Sudarsan, the chief of architecture for telco, both leaders in Broadcom’s software-defined edge division.
Two of the big themes at the 2024 edition of Mobile World Congress in Barcelona this week are artificial intelligence and 5G — and although one might view the two as separate technology trends, they are linked. Service providers are currently investing heavily in maintaining and upgrading their services to comply with evolving tech standards for mobile networks.
Historically, threat actors would work diligently to hack through next-generation firewalls, endpoint detection systems and other traditional security tools — something that takes significant work and is often for nothing, since perimeter security is excellent today.
When Tarun Loomba became chief executive of Mitel Networks Inc. in 2021, the company made an interesting pivot. While the entire communications industry has been shifting to a software-as-a-service-based model, leveraging the public cloud, Mitel took a step back, looked at its strengths and the market, and decided to dedicate itself to serving customers via private or hybrid clouds.
For the better part of the last decade, customer experience has ranked near or at the top of every information technology and business leader’s priority list. That’s because 90% of companies compete on CX, significantly up from 26% five years ago. Another interesting supporting data point from my research is that, in 2023, 71% of millennials admitted changing loyalties to a brand from a single bad experience.