The pandemic-induced digitization of everything has been well-documented as businesses had to shut their doors and find a different way of interacting with customers via digital initiatives.
Prior to the pandemic, digital transformation was something most companies were just thinking about. Post-pandemic, it’s something most companies rely on to transact business and provide service and everything else in the customer lifecycle.
Over the past few years, Cisco has been pivoting Webex from being a product to a platform. In communications, at a most basic level, platform means having a communications platform as a service (CPaaS) back end that the vendor can use to build its unified communication (UC) and/or contact center software on.
Communications systems provider Avaya Holdings Corp. today named Alan Masarek its next president and chief executive.
Masarek will join the company on Aug. 1, succeeding Jim Chirico, who will also resign his position on the board. Chirico has been with Avaya for 15 years, serving as the company’s CEO for the past five. Previous to that, he was Avaya’s chief operating officer and global sales leader.
The world is more interconnected than ever, which is blurring the lines between work and personal connectivity. For organizations, taking a strategic approach toward digital trust is necessary, including building standards, overseeing compliance/operations, and addressing growing security risks due to the massive number of connected devices.
Complexity in enterprise expense streams is growing exponentially every year and much of it has to do with telecom, mobile, and cloud.
On the fixed side, going to multiprotocol label switching (MPLS) and software-defined wide area networking (SD-WAN) is a major transition. Applications have moved from on-prem to the cloud and workers have moved to a hybrid model, which increases the amount of broadband and mobile being consumed. The technology needs to be managed, processed, and controlled by teams with specialized skills – which adds still more costs.