The partnership between Hitachi Ltd. and Cisco Systems Inc. goes back a couple of decades. Last year, the two firms announced a strategic partnership agreement. Yesterday they deepened the deal to include a new hybrid cloud services suite focusing on enterprise data management.
In the past few years, we’ve lived through a messaging renaissance, a reformation, and a restructure. For 2024, Brad Roldan, GM/VP of Product, Programmable Messaging at communications platform provider Bandwidth, what’s to come this year is summed up in his introduction to the company’s 2024 State of Messaging report.
Artificial intelligence (AI) can potentially transform networking, where the operational model has largely remained static for decades, but AI needs to be native in the network versus an overlay. The difference between AI-driven and AI-native networks is fundamentally about integrating AI into the system’s architecture.
The networking industry has been going through a major shift – the transition to the cloud. The term “cloud” was once foreign to network managers, but an increasingly dynamic and distributed workforce accelerated by the pandemic has forced network engineers to do things differently. The cloud removes the burden of managing the network box-by-box by decoupling control from the hardware and centralizing it.
Agent churn is something that has plagued the contact center industry for decades. Average churn is reportedly in the 45% range, creating havoc inside business call centers. Every time an agent leaves, there are training and other issues that cost businesses millions of dollars.