The EMEA flavor of Cisco Live is being held in Amsterdam this week (Feb. 5-9, 2024). Although much smaller than the global event held in the U.S. in June, the show typically carries a flurry of news surrounding innovation, and this year was no different.
Behind the scenes, today’s IT network infrastructure plays a highly significant role in making sure that fans of the National Football League enjoy a great experience during games. To learn more about that, I recently spoke with Chip Suttles, VP of Technology for the Seattle Seahawks. We met at the team’s home turf, Lumen Field, known as CenturyLink Field before the rebranding by Lumen Technologies.
If the definition of insanity is doing the same thing repeatedly and expecting a different result, it might be time to stop trying to get servers to do something they’re not designed to do. Servers are effective at many things but were never designed for the rigors of software-defined networking, storage and security.
Amazon Web Services (AWS) was certainly a late entrant into the CCaaS space. Early in the 2010s, Five9, Talkdesk and NICE were defining the space, but AWS had yet to raise its flag. In reality, Amazon had a highly scalable, homegrown contact center, which it used internally for the Amazon.com business and it took that product and made it customer facing.
Recently, Hewlett Packard Enterprise (HPE) made major business tech news when it announced its intent to acquire Juniper Networks for $14B. This move brings together two of the larger “ABC” – also known as Anything But Cisco – and shakes up a networking industry long overdue for consolidation.