Over the past year there have been plenty of media reports discussing artificial intelligence failures and highlighting the negative aspects of it. I’m of the belief that AI will eventually be infused into every aspect of our lives and change the way we work, live and learn.
Cloud communications provider RingCentral Inc. announced today announced it’s acquiring CommunityWFM, a workforce management provider. CommunityWFM will be integrated into RingCentral’s homegrown contact center solution, RingCX. No purchase price was given and CommunityWFM took in no funding, but its revenue is believed to be somewhere in the $5 million to $10 million range.
C1, a technology solutions provider focused on integrated information technology services and digital transformation strategies, recently unveiled a set of solutions intended to address some key trends in the enterprise IT sector, particularly around modernization, cloud services and security. Organizations face increasing complexity due to remote and hybrid work environments and fast-evolving security challenges.
The communications artificial intelligence wars continue unabated as every unified communications-as-a-service and contact center-as-a-service vendor loads its products with new capabilities to one-up the competition. Today RingCentral Inc. added several new capabilities to RingCX, its AI-powered contact center solution. The California-based contact center solutions provider has added about 300 features to RingCX in the past quarter, bringing the total to more than 1,300.
For the past few years, artificial intelligence has been front and center in the communications industry. This has been spurred further this year with the release of ChatGPT, which has put generative AI in the cross hairs.