Customer experience (CX) is now the top brand differentiator and outweighs price, product quality and all other factors. An interesting data point from ZK Research is that last year two-thirds of millennials changed loyalties to a brand because of a single bad experience.
Cisco Systems Inc. held its annual Partner Summit this week in Las Vegas, bringing together thousands of global partners to exchange ideas and learn about the networking giant’s most recent innovations. Cisco has one of the largest and most diverse partner ecosystems in the information technology industry, with about 90% of the company’s revenue flowing through its partners from more than 150 countries.
Zoom’s sixth annual user conference, Zoomtopia, is a hybrid event this year. It will take place virtually and in-person in San Jose, California, on Nov. 8-9. Given the rise of Zoom as a tool to enable us to work remotely and now in a hybrid manner, one could argue that this is the most important Zoomtopia held to date.
Keysight Technologies, a manufacturer of network packet brokers (NPB) and a provider of solutions to improve network visibility and security, recently announced a pair of 400 Gig products.
Packet brokers intelligently move traffic to the various security and monitoring tools that required network information. Without an NPB, all data is sent to all devices, which requires a product like a firewall to pre-process data before analyzing it. Given the cost of these devices, this might be the costliest way to deploy security and management tools.
This week, security vendor Fortinet announced several updates to its SASE platform to address the security needs of hybrid work.
The pandemic gave many workers a sense of what it’s like to work from home and most want to continue to do so, just not all the time. My research shows that 86% of users want to work from home but only 9% want to be 100% remote. Also, 51% of employees will work from home 2-4 days a week and 14% one day a week. These numbers point to a world where most businesses must think hybrid.