Collaboration vendor Zoom is holding its annual user event, Zoomtopia, in San Jose this week. While the company made many announcements, the highlight of CEO Eric Yuan’s keynote was the introduction of Zoom Docs, which puts Microsoft Word and Google Docs in the crosshairs.

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Zoomtopia 2023: Zoom Redefines Document Collaboration

Over the past decade, the role of the network has changed: What was once viewed as a non-differentiated tactical resource that got very little attention from business leaders is now considered a strategic asset.

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How Providence Healthcare Redesigned its WAN for Digital Transformation

Every week, I have many calls and meetings—Zoom, Cisco Webex, Google Meet, Skype (believe it or not), and the dreaded Microsoft Teams. Whenever I get an invite for a Teams call, I wonder what will happen when I click the link.

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Challenges of Microsoft Teams: User Experience and Unbundling

Despite all the hype, ChatGPT can be a valuable tool for certain things. But it lacks the business-grade functionality to power mission-critical applications. Aware of the limits of ChatGPT, some companies are harnessing the power of generative AI to help transform business operations.

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Dialpad’s New DialpadGPT Uses Generative AI for Sales, Service