Software company Theta Lake, which specializes in unified communications (UC) compliance and security, recently conducted its annual benchmark survey late last year to understand how communications platforms are being used and which issues organizations are struggling with the most.
This week, Uniphore, a startup backed by former executive chairman and CEO of Cisco John Chambers, announced it has acquired U.K.-based voice, screen, and metadata capturing company Red Box. The acquisition enabled Uniphore to add Red Box’s capturing capabilities to its conversational artificial intelligence (AI) platform.
The world is more connected than ever thanks to the proliferation of Internet of Things (IoT), connected edge computing devices and the technology that facilitates communication between devices.
Additionally, the term Industrial Internet of Things (IIoT) is used to describe devices and sensors in manufacturing and industrial processes. Then there’s operational technology (OT), a specific category of hardware and software that controls the performance of physical devices.
In a post-pandemic world, organizations are dealing with various challenges and strategic imperatives, whether it’s improving the customer experience (CX), boosting operational efficiencies, or automating business processes. These needs are driving investments in communications, collaboration, and contact center tools.
Businesses have been transitioning to cloud computing for the better part of the past two decades, and during that time, cloud has gone through many evolutionary phases.
At the turn of the century, “cloud” referred to hosted services where business would deploy their technology in a third-party data center. This evolved to co-location services, which lead to the multi-tenant solutions we have today. The commonality between these is they are all centralized compute models.