Despite all the hype, ChatGPT can be a valuable tool for certain things. But it lacks the business-grade functionality to power mission-critical applications. Aware of the limits of ChatGPT, some companies are harnessing the power of generative AI to help transform business operations.

Read More About
Dialpad’s New DialpadGPT Uses Generative AI for Sales, Service

Artificial intelligence was the focus this week at Amazon Web Services Inc.’s AWS Summit New York, which makes sense given the massive interest in the topic since ChatGPT was launched.

For example, AWS announced several updates to its managed foundational model service, Amazon Bedrock. This was just one of many announcements that make it easier for customers to deploy generative AI to solve complex problems.

Read More About
Final thoughts from AWS Summit NYC: It was all about generative AI

Earlier this month I attended the Major League Baseball All-Star Game in Seattle, home of the Mariners. As part of my activities there, I moderated a sports CIO summit hosted by Extreme Networks Inc., MLB’s official Wi-Fi solution provider, at Lumen Field, home of the Seattle Seahawks.

Read More About
Top sports CIOs provide lessons for IT operations in all industries

This week, cloud communications platform provider 8×8 announced what it has dubbed the 8×8 Technology Partner Ecosystem.

This ecosystem has been developing for some time. When 8×8 CEO Sam Wilson had the “interim” removed from his CEO title in May, one of the key goals was that the company would continue to build its partner ecosystem.

Read More About
8×8 Launches New Technology Partner Ecosystem