The end of summer is here, which means for those of us in the communications space, it’s time for Gartner to release its updated Magic Quadrant for Contact Center as a Service.
Unlike in years past, where the year-over-year difference was negligible, 2022 to 2023 saw significant changes and surprises. Below are the notable points from the 2023 CCaaS Magic Quadrant.
Today’s companies have difficulty acquiring the right talent, as evidenced by ManpowerGroup’s 2023 Talent Shortage Survey, where 77 percent of organizations stated that it’s challenging to find skilled workers.
The Boston Red Sox, one of the iconic names in the world of baseball, is reinventing the fan experience. In an age of data-driven decisions and personalized outreach, the Major League Baseball team is tapping into generative artificial intelligence to revolutionize its marketing campaigns.
In my VMware Explore wrap-up post, one of my key takeaways was that the edge is the next big frontier for the company. Given that, I thought examining VMware Inc.’s vision of the edge a bit more closely made sense.
VMware Inc.’s user event last week in Las Vegas, Explore, formerly known as VMWorld, offered a cornucopia of news, with multicloud and artificial intelligence the overarching themes.