This week the largest cloud computing vendor, AWS, is holding its 11th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around infrastructure.

Over the past few years, AWS has been offering a handful of SaaS services, one of which is its Connect contact center product, and the company announced several new capabilities to this solution.

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AWS Boosts AI for Connect Contact Center Product

One of the major focus areas for Amazon Web Services Inc.‘s 11th annual re:Invent conference this week is machine learning and artificial intelligence, and that focus comes as businesses are looking to use the technologies to analyze data and transform their organizations.

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AWS introduces AI Service Cards to improve responsible use of AI

Digital transformation (DX) looks different for every company, but in essence, it involves integrating digital technologies into all areas of the business.

The key to DX is to drive fundamental change and transform how a company operates. Newgen Software recently surveyed 300 senior business and IT leaders in large enterprises around the world to understand where they are currently in their DX journey. The findings were published in Newgen’s 2022 State of Digital Transformation Research.

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Study: Digital Transformation Is Ubiquitous Yet Challenges Remain

Zoomtopia is back – this year in person – and so much has changed since the last time Zoom held a non-virtual user event.

In 2019, Zoom was primarily a video meeting company that focused largely on consumers and small businesses. That year, Zoom did $331M in revenue. The pandemic caused the use of Zoom to explode and it became integrated into our personal and professional lives.

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Zoomtopia Highlights: Zoom Zooming into Email and Calendar

Hot off a “beat and raise” quarter last week, Arista Networks Inc. Nov. 3 announced its continuous integration or CI pipeline for improved network as a service automation.

The new service is built on Arista’s recently announced EOS Network Data Lake. NetDL brings together its Network DataBase information and combines it with other data sources such as internet, application and user data.

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Arista’s continuous integration pipeline brings cloud principles to the network