Tag: cloud communications

RingCentral dials up native workforce management with the acquisition of CommunityWFM

Cloud communications provider RingCentral Inc. announced today announced it’s acquiring CommunityWFM, a workforce management provider. CommunityWFM will be integrated into RingCentral’s homegrown contact center solution, RingCX. No purchase price was given and CommunityWFM took in no funding, but its revenue is believed to be somewhere in the $5 million to $10 million range.

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RingCentral dials up native workforce management with the acquisition of CommunityWFM

Intermedia to gain from NEC’s exit from cloud communications

In a surprise move, global communications provider NEC Corp. has decided to exit the cloud communications sector in most regions of the globe. Earlier this year, NEC announced it would exit the on-premises PBX business everywhere except Japan. It would shift its focus by reselling Intermedia’s Cloud Communication solution under the brand name of UNIVERGE BLUE.

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Intermedia to gain from NEC’s exit from cloud communications