At its recent Zenith Live event, security services edge (SSE) market leader Zscaler released several new capabilities in its security platform designed for organizations that want to adopt zero trust in the cloud and manage risk from cyberthreats. The news comes as Zscaler also expands its relationship with Amazon Web Services (AWS) to provide a unified solution for organizations moving to the cloud.
It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator.
Every contact center-as-a-service vendor leads with this when talking about reasons why contact centers need to be modernized. My research shows that today, 90% of businesses compete on customer experience compared with only 24% five years ago.
Identity and access management (IAM) provider ForgeRock recently held its annual IDLive conference in Austin, Texas. One of the most compelling sessions involved ForgeRock CTO Eve Maler, who discussed the future of IAM and how it’s now being heavily infused with artificial intelligence (AI) to make it more effective.
Data management and security practices are changing rapidly as data becomes fully distributed and fully situated in the cloud today.
Every organization is using hundreds of software-as-a-service (SaaS) apps—many that aren’t company approved. SaaS apps allow users to access them from anywhere at any time, boosting productivity and collaboration, which is why “shadow IT” has become one of the biggest headaches for corporate IT.