Amazon Web Services Inc. today announced an update on its commitment to responsible generative artificial intelligence at its annual Summit in New York. Before the summit, which is being covered by theCUBE, SiliconANGLE’s livestreaming studio, I spoke with two AWS team members — Diya Wynn, responsible AI lead, and Anubhav Mishra, principal product manager for Guardrails for Amazon Bedrock.
Tech solutions provider C1, formerly ConvergeOne, in March launched a generative artificial intelligence-powered tool called Elly that has helped organizations better use their data, including previously inaccessible data locked in different business systems.
Pure Storage made a couple of significant announcements last week at its annual user event, Pure Accelerate, in Las Vegas. First, the company said it had released three new advanced storage-as-a-service service level agreements for the Pure Storage platform: cyber recovery, resilience and site rebalance. The company also announced new capabilities in the Pure Storage platform aimed at helping information technology and business leaders improve artificial intelligence deployments, enhance cyber resilience and modernize their applications.
Customer experience improvement remains a top initiative for business and information technology leaders. The stakes are high in CX. My research has found that 95% of companies now compete on CX and, last year, two-thirds of millennials admitted to switching brands because of a single bad experience. Contact centers and the customer experience professionals who staff them are the unsung heroes of many businesses.
Cisco Live was held last week in what has become my second home, Las Vegas. I had dubbed this the most important Cisco Live in the Chuck Robbins era, as the company is looking to put a stake in the artificial intelligence ground. Simultaneously, Cisco Systems Inc. is integrating its Splunk acquisitions and reshaping the security business in real time. For most companies, doing one of these things would be all-encompassing, but these are not typical times.