One of the major focus areas for Amazon Web Services Inc.‘s 11th annual re:Invent conference this week is machine learning and artificial intelligence, and that focus comes as businesses are looking to use the technologies to analyze data and transform their organizations.
Artificial intelligence promises to revolutionize almost all industries, but one of the use cases where it can have a significant impact is the slow and error-prone processing of medical images.
Yet AI in radiology hasn’t been broadly adopted because of the complexity of clinical workflows and the lack of industry standards. In fact, according to Nvidia Corp., 99% of medical imaging AI applications never make it to patients because they can’t be deployed at large scale.
Dialpad Inc. Monday announced several new artificial intelligence capabilities for its contact center solution.
The new features fall under the suite name of “Agent Empowerment” designed to make contact center supervisors, managers and agents more productive by equipping them with tools that directly lead to better customer experience. CX improvement has been a top initiative for contact centers, since customer experience is now the top brand differentiator and many customer interactions begin in the contact center.
The pandemic has permanently changed the way people work, as well as the role that communication and collaboration technology plays in our lives. Clearly, the hybrid work model is here to stay post-pandemic. One vendor at the heart of this digital transformation is Avaya, whose roadmap for hybrid work involves an open platform that focuses on organizations’ current and future communication and collaboration needs.
The infusion of artificial intelligence (AI) into everything is literally changing our lives on a day-to-day basis. People use speech interfaces, purchase items based on recommendations, and sign into phones with facial recognition routinely because it makes their lives easier.