Earlier this month, communications provider Avaya Holdings Corp. pre-announced a significant earnings miss. In conjunction with that news, the company announced it was changing its chief executive officer.
Out was longtime CEO Jim Chirico, who was a strong operational type of leader. In is Alan Masarek (pictured), the person who revived Vonage from the ashes and through a series of strategic acquisitions set the company up to be purchased by Ericsson.
Recently, identity and access management (IAM) provider ForgeRock rolled out the latest version of its identity orchestration capability, called Intelligent Access Trees.
For years, Trees have enabled organizations to build seamless journeys for their end users while providing administrators and developers with building blocks, called nodes, for creating these journeys. While workflow systems have been around for many years, there is immense variation in their capabilities, effectiveness, and cost of ownership.
The COVID-19 pandemic has permanently changed so many things in our lives. One of the areas of business impacted the most is the contact center.
Five9’s 2022 Customer Service Index, a survey conducted in partnership with Zogby Analytics, lays out the current state of customer service and engagement most organizations. Zogby surveyed business decision makers (BDMs) from organizations with 250 or more employees in various industries across North America and Europe. Almost half of the organizations surveyed had revenue greater than $1 billion.
Ransomware is on the rise and it’s coming from multiple sources. Additionally, whether the goal is to collect ransom for data or disrupt a company’s supply chain, these attacks are growing in sophistication.
Zscaler is a security company that closely follows existing and emerging cyberthreats. Zscaler’s Zero Trust Exchange is a security cloud that processes more than 200 billion transactions and 150 million blocked attacks daily. This integrated platform of services protects users and workloads using zero trust, which involves applying security policies to control access.
The pandemic has permanently changed the way people work, as well as the role that communication and collaboration technology plays in our lives. Clearly, the hybrid work model is here to stay post-pandemic. One vendor at the heart of this digital transformation is Avaya, whose roadmap for hybrid work involves an open platform that focuses on organizations’ current and future communication and collaboration needs.