The concept of DevSecOps is simple: By integrating security into the DevOps process, businesses introduce security earlier in the software development lifecycle, enabling cyber protection to “shift left,” reducing risks and eliminating costly rework.
Dialpad Inc. Monday announced several new artificial intelligence capabilities for its contact center solution.
The new features fall under the suite name of “Agent Empowerment” designed to make contact center supervisors, managers and agents more productive by equipping them with tools that directly lead to better customer experience. CX improvement has been a top initiative for contact centers, since customer experience is now the top brand differentiator and many customer interactions begin in the contact center.
Communications provider Mitel has made it a strategic priority to focus on customer lifecycle management (CLM) principles to ensure its customers are getting full value from their investments in its technology.
For Mitel, this is a key initiative as CLM in unified communication (UC) is important in making sure customers are maximizing business value and, at the same time, future proofing themselves. Hybrid work has shifted UC requirements in favor of collaboration platforms that connect people who are dispersed across many remote locations.
When you think of Arista Networks, mid-market is not what comes to mind. Yet the provider of software-driven cloud networking solutions for enterprise environments has recently moved into the mid-market to address some of the challenges smaller companies face today.
Earlier this month, cloud communications provider Bandwidth announced its new Send-To product. The native messaging app works with both Microsoft Teams Direct Routing and Operator Connect and enables users to send SMS texts directly in Microsoft Teams instead of having to use their personal phones, which is both more efficient and faster. Users have a wide range of communications options available to them, but they often have to be the integration point for the technology creating complexity and often frustrating them.