This week at InfoComm 2023, HP subsidiary Poly rolled out new video and audio products with artificial intelligence (AI)-driven capabilities. The new products enhance HP’s portfolio by focusing on better experiences in workspaces and home offices. HP acquired Poly for $3.3 billion in 2022, significantly boosting its capacity to provide solutions for hybrid work.
Cisco’s global event, Cisco Live, was held last week in Las Vegas. While much of the product news was focused on networking and security, there were still plenty of Webex announcements. During his keynote, Cisco EVP of Collaboration and Security, Jeetu Patel, laid the foundation for Webex today and in the future by outlining the three focus areas for the group – reimagine work, reimaging workspaces, and maximizing customer experience.
On June 8, 1973, Mike Cowpland and Terry Matthews embarked on a new adventure. The pair had departed Bell Northern Research (BNR) with a non-compete in hand, so instead of creating a telecom company, they founded Mike and Terry Lawnmowers, also known as Mitel.
Generative AI is impacting the role of customer service agents, challenging the belief that AI might make these roles redundant. Despite significant, recent advancements there are situations where generative AI falls short – which, paradoxically, makes customer service agents both less and more important.
Zoom this week announced a partnership with artificial intelligence system developer Anthropic. As part of the partnership, Zoom will invest in Anthropic and collaborate with the company to improve Zoom’s use of AI. The exact amount Zoom Ventures invested in Anthropic was not disclosed.