At the WebexOne event in Anaheim, CA, Cisco shared an AI strategy centered on the three pillars it has discussed for a while:reimagining work, building the best collaboration suite, and building the best device portfolio.
Category: From: No Jitter
The contact center industry, which stood still for the better part of several decades, has constantly changed for the past decade and a half. Contact centers were once voice-only, on-premises deployments used for inbound customer service. Then along came the shift to multi-channel as businesses looked to add support for e-mail, chat, web, social media, and other forms of communications.
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Contact Center Growth Hinges on Understanding the Customer Journey
This year, NICE held its annual Industry Analyst Summit in Peru, near one of the seven new wonders of the world, the Inca citadel Machu Picchu. I thought one of the new wonders of the world was a fitting backdrop for the event as much of it revolved around artificial intelligence (AI), which has become one of the new wonders of the IT world.
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How a Market Leader Sees the Customer Experience Changing
HP made some interesting announcements at its first-ever HP Imagine event. HP held the event at its Palo Alto offices, which was fitting as that’s the location where Bill Hewlett and Dave Packard sat for many years. At the event, the company announced 20+ devices and services, including HP AI innovations, HP and Poly audio, and video conferencing solutions, HP managed collaboration solutions, and refurbishment services aimed at extending device life.
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Imagine That: HP and Poly Look for Growth in the Hybrid World
Today, Zoom used Zoomtopia 2023 event to announce new innovations that strengthen its core business and enable Zoom’s continued expansion into the contact center business.
The lead item was the unveiling of a product that Zoom CEO had hinted at during the company industry analyst event, Perspectives, earlier this year: Zoom Docs, Zoom’s own document application available within the Zoom collaborative workspace.