VMware Explore was held last week in Las Vegas. While much of the show was focused on the company’s bread and butter – virtualization – and multi-cloud, there were several networking sessions. VMware has built a strong network portfolio, particularly in the WAN, via the 2017 acquisition of VeloCloud.
In a bid to foster local innovation and boost economic growth, Cisco has opened its first EDGE Center in Lagos, Nigeria. The new center will function as an incubator for small, medium, and micro enterprises (SMMEs) by offering advanced Cisco technology, training programs, and access to global Cisco experts to aid business development.
Digitization has led to an evolution in customer expectations. They demand real-time interactions, smooth transitions, and personalized solutions across different platforms and industries. This has put communications platforms at the center of many organizations’ digital transformation strategies.
It seems like every communications provider is touting its ability to improve customer and employee experiences with a converged Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offering. Conceptually, the coming together of UCaaS and CCaaS makes sense. Integrating the two previously separate domains enables seamless workflows that span back office and front office.
Unified communication (UC) tools are essential for today’s businesses because they make communicating easier and more efficient. These tools allow people to work together in real-time, no matter where they are located. They can be used with other business software, improving company operations. As a business grows, UC tools can quickly adapt to handle more users.