The societal impact of the pandemic has been well documented. Everything has changed as businesses have reinvented the way they operate. The biggest shift for in-office workers is the transition to home/hybrid work, causing an uptick in software-as-a-service (SaaS) applications. Cloud-based apps are ideally suited for remote/hybrid work because they let users operate from anywhere with an identical experience – regardless of location.
The terms hybrid work and remote work are used interchangeably, but they’re fundamentally very different.
Remote works refers to all employees working from home, as was the case at the start of COVID-19. Hybrid work can describe a scenario where no one is in the office, everyone is in the office, and every possible combination in-between. The latter is becoming more common post-pandemic, as organizations figure out the most effective work methods.
All organizations want to provide the best customer experience, yet many don’t know where to begin. It all starts with content, which drives every customer engagement. No matter the industry, customers and employees are increasingly demanding a personalized experience across different digital channels and devices.
Since the birth of computing, networks have evolved alongside compute architecture. From mainframes to client servers to branch office computing, networks have had to keep pace by undergoing their own evolutionary processes. Today, compute has become highly distributed and that’s driving yet another major shift: to remain effective, networks now must be distributed.
COVID-19 created a reset in the workforce, decoupling work from the traditional office location. This was the start of the Great Resignation, where an unprecedented amount of people moved on from their jobs in favor of better opportunities. Now more than two years into the pandemic, employee churn is at an all-time high.