This week, Uniphore, a startup backed by former executive chairman and CEO of Cisco John Chambers, announced it has acquired U.K.-based voice, screen, and metadata capturing company Red Box. The acquisition enabled Uniphore to add Red Box’s capturing capabilities to its conversational artificial intelligence (AI) platform.
Last week RingCentral announced a revamped channel program called RingCentral Reach. As markets mature, the way UCaaS and CCaaS are doing now, the channel plays a much bigger role in a vendor’s success. Early adopter customers tend to deal directly with the vendor, but as mass-market adoption occurs, customers prefer to leverage a trusted partner that can help with migration, integration, training and more.
Cloud computing has impacted almost every part of the IT stack. Applications are built with composability in mind, compute has been disaggregated to improve agility, and security has evolved into a cloud-centric, AI-driven industry.
Zscaler Inc. today announced “Zscaler Resilience,” which as the name suggests is a set of capabilities that improve the resiliency of its services with the aim of delivering nonstop operations.
Businesses have become heavily reliant on cloud services, and when they are unavailable, it can cause significant disruption in operations. One of the challenges in creating cloud resiliency is that there are so many factors, including network connectivity, security and data center operations. Some highly technical organizations may be able to do this on their own, but most companies do not have the skills. Zscaler Resilience is designed to deliver the necessary components as part of its service, simplifying business continuity.
This week the ISE event kicks off in Barcelona. This is the first major communications-centric show of the year where the vendor community gets to show off their latest and greatest technology. At the event, HP announced a complete Microsoft Teams Room solution that brings together HP compute as well as endpoints from Poly.