Digitization has led to an evolution in customer expectations. They demand real-time interactions, smooth transitions, and personalized solutions across different platforms and industries. This has put communications platforms at the center of many organizations’ digital transformation strategies.
Despite all the hype, ChatGPT can be a valuable tool for certain things. But it lacks the business-grade functionality to power mission-critical applications. Aware of the limits of ChatGPT, some companies are harnessing the power of generative AI to help transform business operations.
The cloud has become a standard operating practice for companies as it brings the necessary levels of agility required for digital transformation, be it in private cloud environments or public cloud providers.
At this year’s SIGGRAPH 2023 conference in Los Angeles, NVIDIA made a series of announcements that highlight the company’s innovations, particularly in the field of generative artificial intelligence (AI) and graphics. Five years ago, NVIDIA introduced RTX, enabling real-time ray tracing with graphics processing units (GPUs) through AI.
It seems like every communications provider is touting its ability to improve customer and employee experiences with a converged Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offering. Conceptually, the coming together of UCaaS and CCaaS makes sense. Integrating the two previously separate domains enables seamless workflows that span back office and front office.