At the WebexOne event in Anaheim, CA, Cisco shared an AI strategy centered on the three pillars it has discussed for a while:reimagining work, building the best collaboration suite, and building the best device portfolio.
It has been a busy few days this week at WebexOne in Anaheim, where Cisco Systems Inc. revealed a number of new products and solutions for its conferencing and collaboration unit, including devices powered by Nvidia Corp.’s artificial intelligence engine.
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Innovation galore at WebexOne: This isn’t your father’s Webex
The contact center industry, which stood still for the better part of several decades, has constantly changed for the past decade and a half. Contact centers were once voice-only, on-premises deployments used for inbound customer service. Then along came the shift to multi-channel as businesses looked to add support for e-mail, chat, web, social media, and other forms of communications.
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Contact Center Growth Hinges on Understanding the Customer Journey
Organizations face various challenges as they transition to quantum computing, which is overshadowed by its vulnerabilities to data security. Only a fraction of organizations feel adequately prepared to counter the growing sophistication and severity of cyberattacks. This sense of unpreparedness is further heightened by the belief that organizations have less than five years to equip themselves against the potential pitfalls of quantum computing.
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DigiCert Study Finds That Quantum Interest is High, But Security Concerns Exist
Brands used to differentiate themselves based on product quality, the people they had, or price. Not so today, as customer experience reigns supreme.
An interesting data point from my research is that today, 90% of organizations compete on CX compared to only 27% five years ago. In many cases, a single, bad experience can mean losing a customer.