Today, Bandwidth announced that its global bring-your-own-carrier (BYOC) product, Duet, is now available for Genesys contact center customers. To date, Bandwidth has aimed Duet at UCaaS deployments and currently has partnerships with Microsoft Teams and RingCentral. Genesys is the first CCaaS provider to partner with Bandwidth, or any provider, in such a way.
The thirst for more and more internet speed continues to grow. In a world where the pandemic accelerated digital transformation, one could argue the internet connection into one’s home is critically important to the way we work, learn and play. To date, however, consumers have been limited to gigabit speeds, which might have seemed fast a couple of years ago, but today is putting a cap on the things we can do.
NTT (Nippon Telegraph and Telephone Corporation) is one of the world’s leading telecom providers. The conglomerate is deeply rooted in the mobile space, providing cellular services across Japan through its subsidiary NTT Docomo.
The COVID-19 pandemic has impacted most business operations as organizations shifted to work-from-home environments. Nearly two years later, organizations continue to offer a more flexible work setup for employees, and multi-cloud is the model they’re using to support it.
Understanding user experience has been somewhat of a “Holy Grail” for the IT industry for decades. Many vendors have tried, yet none have managed to crack the code.
Think back to names like Micromuse, Computer Associates, Riverbed and Netscout, which all tried to take their underlying management tool and adapt it to understand what a user is experiencing. There is obviously value in it, as it can help IT manage users better.