Recently, Talkdesk held its first analyst summit in a few years. During the event, the analysts got a deep dive into the company’s strategy, opportunities, and roadmap. Overall, it was a positive experience; it solidified some of my thoughts about the company and made me reconsider others. Below are six of the key thoughts I had coming out of the event.

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Six Thoughts On the Talkdesk Analyst Summit

The hype around artificial intelligence is at an all-time high. Sometimes, in tech, the reality never matches the hype. With AI, though, I do believe it’s warranted. I view the adoption of AI as similar to the adoption of internet technologies. We talked about the internet, hyped it, created economic reports, and then we stopped talking about it because it became embedded into everything we do.

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New research report shows rapid, wide adoption of generative AI

One of the highlights at Palo Alto Networks Inc.’s the most recent version of its Ignite on Tour event series, this one at its Santa Clara headquarters, was founder and Chief Technology Officer Nir Zuk’s presentation of the cybersecurity company’s 2025 predictions for the security industry.

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Palo Alto Networks’ Nir Zuk on what’s coming in cybersecurity in 2025

As the world of high-performance computing is getting together this week in Atlanta for SC24, Nvidia Corp. held a “special address” to showcase the company’s vision for computing and artificial intelligence, with founder and Chief Executive Jensen Huang leading the charge.

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Nvidia’s SC24 special address hints at a new era in computing and AI

Communications provider Mitel Networks Corp. today is rolling out a new artificial intelligence-powered customer experience platform to help businesses optimize customer interactions by integrating with existing communication tools.

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Mitel brings AI to its multicloud contact experience offering