Tag: Syndicated

Expense Management’s Critical Role in Scaling IT

Complexity in enterprise expense streams is growing exponentially every year and much of it has to do with telecom, mobile, and cloud.

On the fixed side, going to multiprotocol label switching (MPLS) and software-defined wide area networking (SD-WAN) is a major transition. Applications have moved from on-prem to the cloud and workers have moved to a hybrid model, which increases the amount of broadband and mobile being consumed. The technology needs to be managed, processed, and controlled by teams with specialized skills – which adds still more costs.

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Expense Management’s Critical Role in Scaling IT

8×8 Rolls Out New Tools to Address the Next Wave of CCaaS Growth

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The past two years has seen contact center as a service (CCaaS) go through unprecedented growth as businesses looked to enable contact center agents to work from home. For most companies, shifting to the cloud was a faster and simpler solution than trying to extend legacy, on-prem solutions to remote locations. Cloud contact center solutions generally have better tools for managers and are now being outfitted with AI to enable agents to service customers better.

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8×8 Rolls Out New Tools to Address the Next Wave of CCaaS Growth

Cisco Study Finds Hybrid Clouds Are Now the Norm

Business have been moving to a cloud operating model for the better part of two decades, but the term “cloud” has been continuously evolving. Early cloud deployments were akin to hosted services where a business would “lift and shift” a workload to an offsite location. For the past decade or so, cloud has been defined by public clouds, where businesses would deploy data and/or workloads in a hyper-scaler such as AWS, Azure, or GCP.

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Cisco Study Finds Hybrid Clouds Are Now the Norm

Artificial Intelligence Eases Network Challenges

Many technology vendors have used artificial intelligence to transform their products. This is evident in areas like unified communications, contact centers and cybersecurity.

Yet one area of IT that has yet to see AI play a significant impact is the network. AI has been used to improve basic management functions but has yet to transform network operations.

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Artificial Intelligence Eases Network Challenges

Liveops Taps CDW to Modernize Services

Arizona-based Liveops is a contact center-as-a-service (CCaaS) provider that provides agent services for several industries, including insurance, retail and health services. The company was launched 20 years ago in the gig economy and maintains a large work-from-home workforce with more than 25,000 independent agents who provide contact center services to businesses of all sizes. The company has grown rapidly and provides services to many name brand companies across the US.

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Liveops Taps CDW to Modernize Services