In the communications business, the artificial intelligence wars are on. As an analyst, I tend to focus on market transitions as that’s when significant share change happens. When the cloud first came to unified communications and contact centers, Webex established itself as a leader, which enabled it to be acquired by Cisco Systems Inc. The pandemic and working from home shift saw Microsoft Teams and Zoom take a disproportionate share.
Artificial intelligence was a big topic this year at GITEX Global 2024. As the world’s largest tech event got underway in Dubai, Avaya LLC announced it would implement an AI-based virtual assistant for Dubai Police. One of the things I like about GITEX is that it showcases the “art of the possible,” particularly with government services. In the past, Dubai ministries have demonstrated cutting-edge technologies such as metaverse, holograms, digital twins, drones and more.
This week, Amazon Web Services (AWS) launched enhanced capabilities for its artificial intelligence (AI)-powered assistant, Amazon Q in Connect, making it easier for contact centers to provide custom and personalized customer service. With the latest update, contact centers can configure the assistant’s responses to match their company’s brand and guidelines. This includes adjusting tone and language, as well as providing predefined replies.
Advanced Micro Devices Inc. last week introduced its next-generation AI networking components — the Pensando Salina data processing unit and the Pensando Pollara 400 AI network interface card, both of which are core components in the artificial intelligence infrastructure landscape. The components address the growing demands of hyperscale data centers and AI workloads, with implications for the broader market and competitors.
C1, a technology solutions provider focused on integrated information technology services and digital transformation strategies, recently unveiled a set of solutions intended to address some key trends in the enterprise IT sector, particularly around modernization, cloud services and security. Organizations face increasing complexity due to remote and hybrid work environments and fast-evolving security challenges.