Amazon Web Services Inc.’s re:Invent is in the books, and if there was any question about whether the show is back, there shouldn’t be. Two years ago, participation was capped as we emerged from the pandemic. Last year, some businesses still had not fully embraced travel and trade shows, and that kept the show from achieving the level of audience it has had in the past.
Cisco Systems Inc. released its FY 23 Purpose Report this week at its Cisco Live APJC in Melbourne conference in Melbourne, Australia, and I had the opportunity to talk to a group of Cisco executives about its contents. In this article, I’ll focus on the report’s context, how the company will set the stage for the next generation of workers, and how the company is handling sustainability today and in the future.
Generative AI stole the show at AWS re:Invent recently, as it has at almost every other event this year. A really interesting wrinkle on this 2023 event trend: how generative AI will shape the future of contact centers “Pasquale DeMaio, VP of Customer Experience, Amazon Connect at AWS, gave one of the most interesting sessions about the state of contact centers, “What’s next in contact centers with Amazon Connect and generative AI.”
On Monday, December 4th, Bloomberg news service published a story about contact center vendor Five9, exploring a sale to Zoom. After that article, financial content service SeekingAlpha authored a story that Zoom was not interested in rekindling the relationship that almost happened two years ago.
Cisco Systems Inc. is holding the Asia-Pacific, Japan and China version of Cisco Live this week in Melbourne, Australia, where the highlight was the security news, as the company gave its cyber portfolio a shot of artificial intelligence. Historically, Cisco and security have had somewhat of an on-again, off-again relationship – like Cardi B and Offset.