Max Peterson, vice president of sovereign cloud at Amazon Web Services Inc., recently posted a blog about the resiliency and security of AWS’s global infrastructure and the company’s continued progress on its Digital Sovereignty Pledge. In the blog, Peterson outlined a comprehensive approach to secure data across global networks and ensure that critical applications remain unaffected by external pressures.
One of the more compelling sessions at Nvidia Corp.’s recent GTC conference was a discussion between Azita Martin, vice president and general manager of artificial intelligence for retail and CPG at Nvidia, and Seemantini Godbole, executive vice president and chief digital and information officer at home improvement retailer Lowe’s Cos. Inc.
Contact center market leader NICE Ltd. used the recent Enterprise Connect show to add to its artificial intelligence portfolio with the release of Enlighten XM (Experience Memory), which adds AI-infused contextual memory to the contact center.
Amazon Web Services Inc. Today announced several enhancements to its contact-center-as-a-service product, Amazon Connect, at the Enterprise Connect 24 in Orlando. Prior to the event, I was given a preview of the announcements in a prebriefing with two senior managers of product management for Amazon Connect — Himanshu Suri and Trevor Bloking.
The communications industry’s largest show, the annual Enterprise Connect being held this week in Orlando, Florida, is a “who’s who” of unified communications and contact center providers as they unveil their latest and greatest innovations.