NICE recently held its Interactions user event under the hot and sunny skies of Las Vegas. Over the years, NICE has used Interactions as a platform for big news, and the 2024 edition was no different. At the event, the company announced its new 1CX product which offers customers a full unified communications as a service (UCaaS) suite for the low cost of $5 a month.
Last week, Zingly.ai emerged from stealth mode with its “Collaborative Customer Experience” (CCX) platform to rethink how businesses deal with customers. Industry veterans from Avaya, Five9, Glia, and Talkdesk are leading Zingly, whose platform merges generative AI (gen AI), digital interactions, and telephony. The platform is designed for businesses that want to offer personalized services to their customers, which should be almost all companies.
We’ve all faced the frustration of interactive voice response (IVR), which often fails to address specific problems and can be highly irritating. IVR systems make getting through to an agent difficult, leading to a poor customer experience (CX). At Customer Contact Week (CCW) Las Vegas 2024, Talkdesk launched two new generative AI (Gen AI) tools that address the challenges associated with traditional IVRs.
The NICE user event, Interactions, will be held next week in Las Vegas. This is NICE’s primary US-based user event, and its goal is to educate the audience on the industry’s vision and where NICE is taking its products. For the Interactions attendees, here are five things to watch.
Memorial Day has passed, meaning conference season is shifting into high gear. The first event after the long weekend is Cisco Live, held this week in Las Vegas. Since this event falls between Enterprise Connect and WebexOne, Webex announcements are typically lighter, but that wasn’t the case this year. The news from the 2024 edition of Cisco Live focused on two areas – customer experience and hybrid work, which is consistent with the innovation from Webex over the past couple of years.