A busy week at AWS re:Invent started with a few key announcements from AWS, with contact center innovation being front and center. The contact center sector has largely stood still for the better part of four decades. While there has been an effort to move the systems from on-premises to the cloud, contact centers largely operate today as they did years years ago.
Before AWS re:Invent opened today, Amazon Web Services Inc. held a Sports In Action Showcase, which included a sports panel with three AWS executives who outlined how the company is working with sports organizations.
Thanksgiving has passed in the U.S., so it’s on to the December holiday season — but before we can deck the halls and jingle some bells, an important event is coming up: AWS re:Invent 2023. This upcoming week, an estimated 60,000-plus people will descend upon Las Vegas to check out the latest and greatest from the cloud computing leader.
The onslaught of press, research and perceived urgency has done little to prepare business and information technology leaders to deploy artificial intelligence-powered technologies. That’s according to the first Cisco AI Readiness Index, issued Tuesday. The company used a double-blind survey of over 8,000 business and IT leaders worldwide.
It has been about a year since OpenAI LP launched ChatGPT. That thrust generative artificial intelligence into the spotlight, creating more hype around a technology than anything I can remember. The intense focus on generative AI has made many information technology and business leaders I have talked to ask how generative AI can transform their business.