Nvidia Corp. recently held an industry analyst briefing on the topic of physical artificial intelligence, and Chief Executive Jensen Huang has been consistent in his talk track in every keynote he has done this year that physical AI is the next wave of AI. In fact, he has often stated that eventually anything that moves – from lawnmowers to forklifts to cars — will be autonomous giving rise to the physical AI era.
Since launching its Generative AI Innovation Center in 2023, Amazon Web Services Inc. has had one primary goal: help customers turn the potential of artificial intelligence into real business value. Now, the company has invested an additional $100 million in the center to enable customers to pioneer the new wave of autonomous agentic AI systems. Post-announcement, I talked with Taimur Rashid, managing director of generative AI innovation and delivery, who oversees the center.
With all the hype around artificial intelligence, work should be easier and more efficient these days. But that’s far from the truth. Employees are still spending hours searching and sifting through information and second-guessing AI responses. Coveo Solutions Inc.‘s latest Employee Experience Relevance Report takes a closer look at how workplace tools are falling short on EX and why more companies need to have a better approach to knowledge discovery.
One of the major announcements at contact-center-as-a-service leader NiCE Ltd.‘s Interactions user event in Las Vegas last week was a partnership with Snowflake Inc., the cloud-based data warehousing company. This might seem like a strange partnership as typical partners for contact center vendors include customer relationship management companies, service firms and the like, but this addresses a huge customer pain point, which is management of data.
Jeetu Patel, Cisco Systems Inc.‘s president and chief product officer, told me before last week’s annual user event that it would be “the most consequential Cisco Live of the past decade and perhaps longer.” There were a few reasons for Patel’s bullishness. The first is artificial intelligence. The core tenet of my research is that share shifts happen when markets transition, and Cisco’s ability to articulate its strategy now will allow it to rise when the AI tide does.