In response to a surge in generative artificial intelligence (AI), NVIDIA made significant updates to its Jetson platform for edge AI and robotics. The updates focus on the Isaac Robot Operating System (ROS) framework and Metropolis, two primary components of the platform.
Brands used to differentiate themselves based on product quality, the people they had, or price. Not so today, as customer experience reigns supreme.
An interesting data point from my research is that today, 90% of organizations compete on CX compared to only 27% five years ago. In many cases, a single, bad experience can mean losing a customer.
Digital transformation isn’t something that happens in isolation. It affects the entire enterprise and, if not done correctly, can disrupt every company aspect.
The critical elements of digital transformation to keep in mind are customer experience, operational excellence, and innovation.
Collaboration vendor Zoom is holding its annual user event, Zoomtopia, in San Jose this week. While the company made many announcements, the highlight of CEO Eric Yuan’s keynote was the introduction of Zoom Docs, which puts Microsoft Word and Google Docs in the crosshairs.
The end of summer is here, which means for those of us in the communications space, it’s time for Gartner to release its updated Magic Quadrant for Contact Center as a Service.
Unlike in years past, where the year-over-year difference was negligible, 2022 to 2023 saw significant changes and surprises. Below are the notable points from the 2023 CCaaS Magic Quadrant.