Juniper Networks today announced several new features and products that bolster its AI-driven networking capabilities. The company has extended its Mist technology to operate across the wired network, data center and, most recently, SD-WAN.
Tag: Convo AI
It’s been nearly three years since cloud titan, Amazon Web Services (AWS) jumped into the contact center space when it announced its Amazon Connect cloud contact center solution. The company is a late entrant in the space, which normally spells doom for any company because once a market is mature, it’s hard to disrupt. AWS promised to be different and use artificial intelligence (AI) to take contact centers in an entirely different direction.