In a post-pandemic world, organizations are dealing with various challenges and strategic imperatives, whether it’s improving the customer experience (CX), boosting operational efficiencies, or automating business processes. These needs are driving investments in communications, collaboration, and contact center tools.
Businesses have been transitioning to cloud computing for the better part of the past two decades, and during that time, cloud has gone through many evolutionary phases.
At the turn of the century, “cloud” referred to hosted services where business would deploy their technology in a third-party data center. This evolved to co-location services, which lead to the multi-tenant solutions we have today. The commonality between these is they are all centralized compute models.
Recently, cloud security provider Zscaler introduced its Zero Trust Certified Architect (ZTCA) certification. The program is designed to help network and security professionals learn critical skills and also validate their expertise.
The 11th annual Amazon Web Services re:Invent is now in the books. This was the first fully attended re:Invent since the pandemic — 2021 had a capped audience — and I was curious to see how well-attended the event would be. The “about re:Invent” post, written prior to the start of the show, claimed “over 50,000,” but I heard that it may have been as high as 70,000, which is at pre-pandemic levels.
This week the largest cloud computing vendor, AWS, is holding its 11th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around infrastructure.
Over the past few years, AWS has been offering a handful of SaaS services, one of which is its Connect contact center product, and the company announced several new capabilities to this solution.