Agent churn is something that has plagued the contact center industry for decades. Average churn is reportedly in the 45% range, creating havoc inside business call centers. Every time an agent leaves, there are training and other issues that cost businesses millions of dollars.
The Ronald Reagan Presidential Foundation and Institute has a history of hosting Republican presidential debates at the Reagan Library. However, for the most recent Republican presidential debate on Sept. 27, 2023, the foundation faced the unique challenge of doubling its wireless network capacity.
The rise of hybrid work and distributed applications has created a problem that’s not so new but has been exacerbated. On-premises security has been the de facto deployment model for decades, but as businesses have become more distributed, on-premises have struggled to meet security demands. The pandemic-induced hybrid work model underscores the difficulty of putting corporate-grade security wherever a user is.
Although I cover primarily corporate technology, sports technology has always interested me. At the recent CES consumer electronics show that I attended, I was looking for interesting tech that can change how people play and compete. Here are my top five picks with one bonus failure.
In the world of professional sports, the fan experience is everything. Recognizing this, the New England Patriots initiated a major project to upgrade their home field, Gillette Stadium, into a cutting-edge facility. This project required a major revamp of the network infrastructure to support advanced video and augmented experiences.