No industry has more variables impacting customer service than airlines. Weather issues, mechanical problems, staffing, and other factors can delay or cancel flights. Bags can also get lost, prices can change, and planes can be oversold. This high level of unpredictability creates tension and customer service issues. Additionally, outdated systems, disconnected workflows, and limited self-service options have contributed to long wait times, customer frustration, and high operational costs.
The National Hockey League and Amazon Web Services Inc. are working together to change how hockey is experienced, leveraging cloud technologies and data-driven insights to enhance production workflows and fan engagement. At AWS re:Invent last week, representatives from both organizations joined a panel titled “NHL Unlocked: Live cloud production, sports data, and alternate feeds.”
Networking and complexity go hand in hand, like chocolate and peanut butter. Though this has been the norm, it’s playing havoc with business operations. A recent ZK Research/Cube Research study found that 93% of organizations state the network is more critical to business operations than two years ago. In the same period, 80% said the network was more complex. Increasing complexity leads to blind spots, unplanned downtime, security breaches and other issues that affect businesses.
Amazon Web Services Inc. Chief Executive Matt Garman delivered a three-hour keynote at the company’s annual re:Invent conference to an audience of 60,000 attendees in Las Vegas and another 400,000 watching online, ad they heard a lot of news from the new leader, who became CEO earlier this year after joining the company in 2006.
Veeam Software Group GmbH, the market share leader in data resilience, today announced a new $2 billion investment from several top investment firms. The Seattle-based company said its valuation now stands at $15 billion, which is about the same as the valuation of Commvault Systems Inc. and Rubrik Inc. combined. Investors in what the company calls an oversubscribed round are led by TPG, with participation from Temasek, Neuberger Berman Capital Solutions and others. Morgan Stanley managed the round.