Category: Syndicated

Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency

Intermedia, a cloud communications and collaboration solutions provider, just launched its latest product, Unite for Microsoft Teams Advanced. The company says this new offering enhances Microsoft Teams’ functionality by integrating advanced communication features directly into the Teams environment. I discussed this news with Intermedia’s SVP of product marketing, Mark Sher, and several product marketing team members. They walked me through this new offering, the latest on the company’s service provider initiative, its approach to AI for the contact center, and archiving for contact centers.

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Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency

Billion-dollar revenue run rate, AI and an acquisition highlight Five9’s latest quarter despite weak forecast

Contact-center-as-a-service provider Five9 Inc. broke the billion-dollar revenue run rate mark today as it posted second-quarter sales of $252.1 million, up 13% from a year ago and surpassing analysts’ expectations. Even more promising as it focused on larger customers, its enterprise subscription revenue grew 21%. Its adjusted profit of 52 cents also beat estimates.

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Billion-dollar revenue run rate, AI and an acquisition highlight Five9’s latest quarter despite weak forecast

Can generative AI enable contact centers to deliver on their promise?

Over the past two decades, the contact center industry has promised capabilities that will significantly improve customer experience. This is important because CX is now the top brand differentiator, with many consumers switching loyalties because of a single bad experience. Though it’s true that the contact center providers have delivered new capabilities such as omnichannel communications, self-service tools and more, consumer satisfaction with contact centers remains low.

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Can generative AI enable contact centers to deliver on their promise?

Extreme Networks and Intel partner up for better generative AI

The network continues to grow in importance as a strategic business asset. A recent joint study between ZK Research and The Cube Research found that 93% of organizations felt the network was more critical to business operations than two years ago. At the same time, 80% of respondents believe the network has grown in complexity in that same time frame. The continuation of these two trends will lead to an untenable situation.

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Extreme Networks and Intel partner up for better generative AI

Five9 Study Highlights the Value of AI In Healthcare

Every business or IT leader I talk to today has customer experience (CX) improvement as one of their top initiatives. My research shows that 95% of companies now compete on CX versus only 22% a mere five years ago. While there is no silver bullet to improve CX, AI is viewed as an enabler of change allowing companies to deliver differentiated experiences.

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Five9 Study Highlights the Value of AI In Healthcare